I bought a pair of shoes and paid £120 for them. After wearing 2/3 times the 'decoration/tassel' on the front was hanging off. I took them back to be told immediately "I don't do refunds" and for the owner to then tuck the tassel through another and say it was fixed! When I then shook the shoe and it fell out again she kept trying to poke the loose tassel in. She then offered to take them to the cobblers to be fixed and for me to go back another day (50 mile round trip) to collect them. I asked if she would send them back and was told no. The assistant (who was more helpful) then tried to fix it and suggested I sew the offending tassel to keep it in place as by now the owner had walked off. The assistant did seem slightly embarrassed when I pointed out I should not be having to sew up £120 shoes and had to give up at this point. Dreadful service and attitude and have now just seen two further google reviews of the same ilk. Wish I had know before spending £200 in the shop!!
08-04-15
