Lovely shoes but really unhelpful shop owner. I recently bought shoes for a wedding but when I tried them on at home they hurt my damaged knee. I returned to the shop requesting I change the unworn shoes for a more suitable lower heeled pair. Because it was over 2weeks she adamantly refused to exchange them stating she could not do so because she is an independent retailer. I would suggest if she wishes to remain open as an independent retailer she needs to be more customer focused, a bit of flexibility and help goes a long way. I certainly won’t be shopping there again which is a real shame as I would like to support small local businesses.
25-01-18
