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F.Hinds Exeter
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Reviews
Jewellers in Exeter
- Exeter City Centre
3 Goldsmith Street, Exeter, EX4 3EF
+44 (0) 1392 272737
https://www.fhinds.co.uk
F.Hinds sell a range of jewellery including earrings, pendants, watches, clocks, rings and precious gifts.
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F.Hinds Exeter Reviews
Today I visited the shop and spoke to the manager about my pearls and the fact the work to replace a clasp was very poor as the clasp still didn't work.
5 weeks ago I left the pearls into Hinds Exeter to be restrung and have a brand new clasp as mine had broken. This was agreed and an estimate of £80 was agreed over the phone a week later.
When I received my pearls they had a new clasp and they had been restrung really well, however when I tried the clasp it didn't catch closed only stayed on the open safety mode.
The shop assistant said they should go back to the pearl threader/knotting person, to redo as the clasp is integral to this process.
Yesterday I picked my pearls up and paid £80 as the actual cost was £88 and they gave me discount of £8 for my trouble which was a good gesture and much appreciated. I took my pearls and went home. They did say a goldsmith had repaired the clasp which I did question as I didn't think this was possible......
At home I realised, my pearls after trying them on didn't click shut so the clasp was broken again - I must admit I was upset see review below.
I returned today and the staff were incredibly apologetic and offered to do them again as a new replacement clasp does mean restringing of all the 59 pearls. They are not worth that much really you probably pay more by having them restrung every two yrs.
I await the result and hope all goes well in the new year. The manager was very helpful and understanding. Thank you
21-12-13
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Appalling workmanship on restringing my pearls and replacing the clasp. the pearls had been they returned at the counter before I paid for the repair because the clasp fit was faulty the safety clasp worked though. A replacement work/bodge caused the safety clasp to still work but with no closure to the clasp which us pointless. I was charged £80 for the inconvenience of waiting another week instead of £88.
I wish I never gave them any money today because I have a clasp that has been shaved by a silversmith, maybe he soldered a piece on which shaved off when i used the clasp, either way I have paid £80 for a clasp which is useless and my pearls need restringing.
I have parted with £80 for nothing and this is the worst work on a clasp, not on the restringing of the pearls however but if you renew the clasp you have to restring the pearls.
Watch this space to see their response on Monday.
I am not happy with this.
Sandra Barrett
20-12-13
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