Community Guidelines - (Updated 7th June 2014)
As a member of the Exeter.co.uk community we expect you to:
1. Conduct yourself honestly and truthfully at all times.
2. Refrain from offensive language, spam, or self promotion.
Include useful details
Are there some useful details that you know about a business that could be worth sharing? Maybe your favourite Chinese restaurant always gives free prawn crackers to loyal regulars or the local builders' merchants closes early on Saturdays? It's these useful details that can make your reviews special. Remember, the more helpful your review, the more 'Helpful' votes you'll receive.
Include personal experience
We want to hear your stories, experiences and opinions, including what you really thought of the business -whether you loved it or hated it. We need your personal take on the service - don't pass other people's views off as your own.
Use standard English
Your review should be written naturally, as if you are emailing a friend, so check that your review would make sense if you were reading it aloud. Try to use correct spelling and good grammar and avoid abbreviations and jargon. If you're writing a long review, it may be a good idea to use line spaces to separate your review into paragraphs.
Don't use offensive language
Don't self promote
Don't make it personal
Placing an advert
Write an accurate description
Your advert will have greater success if you write a detailed, and accurate description. Do not over exaggerate or include anything that is not true. These questions may be helpful in writing a good description:
- What condition is it in?
- Is it still under warranty?
- Does it have any flaws or repairs?
- Does it have a special background or history?
- What are the qualifications required and the responsibilities of the position? (job advert)
Do not keyword spam
Do not include words in your description that are unrelated to the item you're advertising, just to lure buyers to your advert. For example, do not say, "If you'd like a VW Golf, then you'll like this Fiesta."
Respond to messages promptly
Buyers are likely to have questions relating to your listing, which will be sent to your 'Messages' inbox and your personal email account. When a buyer gets in touch, aim to respond to them as soon as possible, as this will keep them interested in your listing.
When responding to an enquiry, always be polite and courteous. If problems arise, talk about the situation you want to resolve and potential solutions, not what you think of them. Trading insults will not help to resolve the situation.