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Vodafone Exeter

Vodafone Exeter

1 2  Reviews

Mobile Phone Shops in Exeter - Exeter City Centre
4 17-19 High Street, Exeter City Centre, Exeter, Devon, EX4 3LR
+44 (0) 870 070 0191

Vodafone are one of the leading networks in the UK and offer a range of mobile phones and accessories that are compatible with their tariffs.
Tags: 3G Broadband Service, Accessories, Handhelds, PDAs, Vodafone Network

Vodafone Exeter Reviews

Absolutely furious. Was sold a 15gb mifi box on a rolling contract by a guy called Callum. I was told it would reset after each month. Whatever comes first or if I use 10gb by 20th of the month i would need to wait to the next month. If I used it all on the 20th of the month I would again need to wait until the next month. I was told I would pay exactly £20 a month no more no less. That was also written down. I was not told about any additional charges at all. I feel I have been completely Miss sold this Service because I have now got a bill for £300+
When I went into the shop to complain the same guy was there and I asked him if he remembered me and he said yes. Later on when I made my complaint all of a sudden he couldn't remember the conversation.
I was told by Callum to go away because they don't deal with billing.
I then spoke to customer services there and then and she logged the complaint for me and I told her to cancel the direct debit. I was told I would get a call back the following Monday but received no call.
I complained a week later and was offered £97 back, I was then told the direct debit has been taken. As the call could not be recovered I was offered a further £20. This is still unacceptable as I was still miss sold this service. Iam now going to be taking it up with the telecommunications ombudsman.
Do not use Vodafone!!!! Terrible service!!   

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Not very good at the moment lots of room for improvement, stop saying you will do this and that and then failing to deliver I would prefer honesty more than wild promises that you don't seem to be able to keep

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