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I will never ever enter this shop again Nor recommend it!!!!!!!!! I am in the wedding trade so I meet service providers all the time. I can honestly say this is one of the worst places I have been for service sorting any wedding. This was my own wedding the first time was great seemed polite and nice so I tried on some gowns. I was shown a gown that I was led to think was the last one in the shop so this was the reason for the sale price. At the same time I bought a bridesmaid dress for which I was told there was 4 months waiting time. So I left it and didn't call about the bridesmaids dress until the 4 months was up. I was told it would be here soon, left it and called back a few weeks later, but again nothing. In the end I went all the way down there to find it had been marked as in. I waited while they looked, but they came out to say someone had marked it by mistake. So I didn't say anything, I left and called back a few more weeks later and again nothing. In the mean time I took my wedding dress which I had been able to take off the rail, to my friend who is a seamstress who said she is convinced the dress was not just on the rail but worn and also that the clips were all attached on one side and not the other. Final straw I went back down and asked and again about the bridesmaid dress, but still nothing! So this time I got cross and said it was not good enough that it was taking so long. I also pointed out that no one told me about the extra problems with the wedding dress and that I was told 4 months for the bridesmaid dress by this time it was close to 6 months. Although I was upset with them, I tried to stay polite, but did speak very loudly about how angry I was to my partner while leaving the shop. I at this point had no apology for them not being honest and for the time taken with the bridesmaids dress. At last the dress came, way after the date they said, and the excuse was that it was in transit and they had no idea why it was not there on time. Meanwhile I went back to my friend for another wedding dress fitting and we decided to remove some netting from the dress. My friend again insisted it had most certainly been worn and she would not have paid even what I did for the dress. There were marks all over it but that was not the worst of it. She removed the netting to find blood!! Yep blood you can only guess what I mean exactly. I called in a bid to get some help with cost of cleaning this out. They knew I lived a long way away so couldn't just drop it in. I would have been happy to take a picture to provide evidence but I didn't get that far. I had at this point not even been rude. I remained calm and low voiced. I spoke to the lady who sold me the dress who I will point out at no point was rude to me so I wont say that because every time she was polite. However the owner had passed her a message to give me. They would Spot clean it if I took it in. That meant 2 trips of course. I called back and got the owner. Who I might point out is not such a nice person! She asked me to hang on so she could leave the shop floor. (ie so she could be rude without customers hearing) I calmly told her about the marks to which she said they check the dresses and that I have had it a while. She didn't really give me a chance to speak before saying my seamstress could have bled on it. I will point out that my seamstress is an elderly lady far past her monthly days!!! I then said are you saying an old lady put it on bled on it and then put it back in the bag! She said I said that not her. But it was monthly blood not a cut finger if you get my drift! She then was really rude and said you have been rude in the past I don't wish to speak to you any more and hung up on me!! In the wedding trade myself and I have been in 2 types of service for weddings I know how important the big day is for the bride and groom. This was for my own wedding and they had reduced me to tears and added un-due stress. I would never recommend them, and would advise stay clear and go else where. I know lots of other places I would sooner go. Just a shame I didn't know before I handed over my money. Just so you all know, even if a dress is damaged or late they will not refund or compensate you! Be wise go else where!!!