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I called first thing in the morning because my dog was in a lot of pain. They told me they couldn't see her until 5pm despite hearing her crying in the background. I called another vet and they told me my vet had a duty of care to see an animal in pain. I called back and reminded them of this and they agreed to see me. When I got there I was the only customer and they were passive aggressive. This was after more than 10 years as a customer, in an emergency. Expect to be upsold on all treatments and talked down to.

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