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I am looking for some particular boots and was looking for a website for this shoe shop and then came across this rating site. Looking through the reviews out of interest I saw the highly differing reviews and thought I should add mine - as both good and bad reviews are entirely born out by my experience. A few years ago I went into the shop wanting some flat long boots. The lady was wonderful - she was definitely the proprietor (she said so). Attentive, took time, showed me everything, made sure they fitted properly etc. I bought two pairs in the sale and she gave me an extra discount for the two. I have been very pleased with the boots since. CONTRAST a visit a few months later when I suggested that my mother-in-law popped in to see if they had something she was looking for. She has very narrow size 6-7 feet and I asked the lady - definitely the same lady proprietor by the way - about this. She was rude and dismissive. Asserted that my mother-in-law was not above a size 5 and did not have particularly long or narrow feet - she could see by looking she said and refused to measure her! Needless to say the size 5 was way too small as obviously one does know one's own feet for heaven's sake. My mother-in-law was offended by her manner and we came away as fast as we could, feeling bruised by the experience. I was embarrassed as I had recommended her - I could not understand the difference between our two visits. Reading the reviews has reminded me of this - I will not go there again in principle, even though I do like support shops like this - she does not deserve any business. I suppose she has some sort of personality problem - who knows?!