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Reading such widely conflicting reviews it would appear that there are two, completely different, people in front of house. One not only knows the value of good customer service but is aware of the "Sale of Goods Act" to which all retail outlets and their sales are subject, particularly vis-à-vis refunds/returns etc. The other comes across as either ignorant or arrogantly disdainful of the above act, overbearing and blissfully uncaring about the damage that this attitude will inevitably and irretrievably inflict upon her business. It must have been the latter who tried to persuade my daughter to buy a very expensive pair of boots, one of which had a nail sticking out through the heel!

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