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Elizabeth Ann of Exeter Exeter

Elizabeth Ann of Exeter Exeter

3 14  Reviews


Shoe Shops in Exeter - Exeter City Centre
3 Cathedral Close, Exeter City Centre, Exeter, Devon, EX1 1EZ
+44 (0) 1392 252876

Tags: Excellent choice and value, Fabulous, Fantastic shoes and lovely shop, Quality shoes, Satisfied in North Devon, superb service




Elizabeth Ann of Exeter Exeter Reviews


Awfully rude owner, will NEVER shop there again (good service from staff)
but don't try to get any help from the owner!  

Rating  3

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What a wonderful Shoe Shop! I have visited it many times over a number of years and have always found the wonderful collection of shoes and boots (for any number of different occasions) a total delight! Angela is always very professional and friendly, and her advice and recommendations are most helpful. She goes out of her way to find what I might be looking for. I live in North Devon, but if I need the 'right' pair of shoes, I know I shall find them at Elizabeth Ann's. Thank you so very much!

(Having read a less than favourable review, I do wonder whether the author was writing about a different shop!)  
Tags: Satisfied in North Devon

Rating  5

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Oh dear oh dear what an awful woman I shall not be returning to this shop. I have never been treated with such disdain in my entire life. She really could not be bothered to assist my elderly aunt, and was rude to another customer while we were in the shop.

I have since spoken to friends and read other feedback and it seems that we are not alone in our experiences at Elizabeth Ann Shoes!

  

Rating  1

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Yesterday, I bought a pair of shoes from Elizabeth Ann....but not before I had tried on about seven pairs! The lady was so helpful and patient despite my indecisiveness. Her service was amazing - she would bring me the pair I'd asked to try on, but also several others similar that she thought I may like. She made a mental note of my size, the colour of the sample material I was clutching, and the occasion I was buying for, even though I left the shop and returned three times during the day before buying! She was so professional, yet friendly and the pair of shoes I eventually bought were picked out by her and couldn't be more perfect in fit, comfort, colour and suitability. The shop has a real feeling of class and many of the price tags are to match; however there are also some affordable shoes and some brilliant sale prices. Next time I want to buy some quality shoes, with an amazing choice of styles and colours, and receive excellent service, I won't be going anywhere else!  
Tags: Quality shoes, superb service

Rating  5

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I come to this shop like a homing pigeon and have always received the best possible attention. Nothing seems to be too much trouble for Angela as she will do everything she possibly can for you, whether it be browsing or making a purchase.

I cannot recommend this shop highly enough.  
Tags: Excellent choice and value

Rating  5

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My wife bought some shoes today. The lady owner was very helpful
And a keen eye to ensuring the correct size was had.
Very helpful. Lots of choice. And some really nice rare styles.
When you want a special shoe for a special occasion for you ladies.
This is the shop for personal service ensuring total satisfaction.
Thank you.   

Rating  5

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Reading such widely conflicting reviews it would appear that there are two, completely different, people in front of house. One not only knows the value of good customer service but is aware of the "Sale of Goods Act" to which all retail outlets and their sales are subject, particularly vis-à-vis refunds/returns etc. The other comes across as either ignorant or arrogantly disdainful of the above act, overbearing and blissfully uncaring about the damage that this attitude will inevitably and irretrievably inflict upon her business. It must have been the latter who tried to persuade my daughter to buy a very expensive pair of boots, one of which had a nail sticking out through the heel!   

Rating  1

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I have shopped here many times over the last 10 years and always been well assisted. I regularly look elsewhere but as usual when I popped in on a visit to Exeter I was delighted to find 2 pairs of boots that were exactly what I wanted! Good quality and my purchases have always lasted well, great variety of styles, colours and heels.
I have slightly narrow feet so the Italian and Spanish styles always come up tops rather than what seem like wellies on the high street. I was also updated on styles that were coming in for spring and summer that I would probably like and would fit well. I will be back and looking forward to my next visit.  

Rating  3

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I bought a £90 pair of Van Dal shoes from Elizabeth Ann back in December '14 and couldn't have been happier at having found a pair of shoes that actually fit my short, fat feet!
But after about 6months, and only having worn them three times, the lining started coming away from the shoe.

Long story short, the owner of Elizabeth Ann was hugely apologetic and not only gave me a full refund but also gave me the same shoes in a different colour. FREE!
For saying that it was a manufactures fault, not the shops, I think that was a nice gesture on their part.
September 2015  

Rating  4

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I visited the shop yesterday, I had already tried 7 or 8 shops, I was looking for a pair of shojes to wear to my Son's wedding. What a fantastic shop,
The owner and her assistant were so helpful, I left the shop having bought two pairs, and felt over the moon, one very happy bunny!  
Tags: Fabulous

Rating  5

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I bought a pair of shoes and paid £120 for them. After wearing 2/3 times the 'decoration/tassel' on the front was hanging off. I took them back to be told immediately "I don't do refunds" and for the owner to then tuck the tassel through another and say it was fixed! When I then shook the shoe and it fell out again she kept trying to poke the loose tassel in. She then offered to take them to the cobblers to be fixed and for me to go back another day (50 mile round trip) to collect them. I asked if she would send them back and was told no. The assistant (who was more helpful) then tried to fix it and suggested I sew the offending tassel to keep it in place as by now the owner had walked off. The assistant did seem slightly embarrassed when I pointed out I should not be having to sew up £120 shoes and had to give up at this point. Dreadful service and attitude and have now just seen two further google reviews of the same ilk. Wish I had know before spending £200 in the shop!!  

Rating  1

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I received an excellent service by the owner of this delightful shoe shop. I have awkward long, thin feet with high arches, but she managed to find the right manufacturer and the style to suit my needs both with winter boots and summer shoes. Thank you so much for your help and I hope the shop has a successful 2015  
Tags: Fantastic shoes and lovely shop

Rating  5

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I went into Elizabeth Ann last week and Angela just about saved my life.
I managed to find two pairs of blue shoes which were exactly what I was looking for. I had thought to buy Van Daal shoes - which Angela stocks - but she pointed out that they are not as good quality as before and saw what my problem was with my feet. She found just what I was looking for.
She took enormous trouble and care with serving me; I recommend her shop to people of my generation in particular (60s to 70s age range).  

Rating  5

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I called to find out if this shop had a pair of Lisa Kay boots I wanted in my size and as I live near guildford asked if they could post them to me. The staff were so helpfull and asked me to talk to the shop owner in half an hour. On calling back was told the boots could be posted and I received them at lunch time the following day. I would purchase from this shop again. Helpfull friendly prompt service.  

Rating  5

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